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By Fons Trompenaars

With a consumer record that comes with Motorola, Daewoo, AT&T, and Volvo, Fons Trompenaars and Charles Hampden-Turner are thought of today’s so much a professional, leading edge administration experts. In 21 Leaders for the twenty first Century, they faucet into the knowledge of high-performing leaders from round the globe—from Michael Dell to Richard Branson—who candidly speak about their very own perspectives and stories in reading and fixing enterprise dilemmas. greater than only a prescriptive record of management talents, this worthy advisor makes use of case reviews, examples, charts, tables, and graphs to teach today’s enterprise leaders the way to: Understand—and act upon—the 7 significant dilemmas of management establish significant company dilemmas within the transnational group enforce ideas for maintaining rising entrepreneurship

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A time to weep, and a time to laugh; a time to mourn, and a time to dance. A time to love, and a time to hate; a time of war, and a time of peace. qxd 10/23/01 9:00 AM Page 48 48 2 1 L E A D E R S F O R T H E 2 1 s t C E N T U R Y An effective leader operates in two contrasting realms: calculated reasoning, which can require that emotions be temporarily suppressed, and a wisdom of the heart, which knows that emotional expression evokes a resonance that can heal, inspire, enthuse, comfort, and calm those present.

American managers typically put universalism first (adopting the counterclockwise spiral) and East Asian and southern European managers typically put particularism first (adopting the clockwise spiral), but each can integrate that priority with its opposite. qxd 10/23/01 8:59 AM Page 31 Transcultural Competence: Learning to Lead, Part I 31 • There are, however, better ways and worse ways. • Transcultural competence will anticipate and explain success in overseas postings and will correlate with 360-degree feedback ratings.

Keep it to yourself. Expressing upset overtly serves no purpose. d. Keep it to yourself initially in order to find a more suitable moment to express yourself openly and in detail. e. Express it immediately. A good working relationship depends on open, honest communication. qxd 10/23/01 9:00 AM Page 52 52 2 1 L E A D E R S F O R T H E 2 1 s t C E N T U R Y Dimension 5. , Age, Family, Education (Ascription) The Sophisticated Stereotype Here the contrast is between being esteemed for what you do and being esteemed for what you are.

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