Download e-book for kindle: Cisco Unified Contact Center Enterprise (UCCE) (Networking by Gary Ford

By Gary Ford

Cisco Unified touch middle firm (UCCE) the whole advisor to coping with UCCE environments: counsel, methods, top practices, and classes realized   Gary Ford   Cisco Unified touch heart company (UCCE) integrates a number of parts and will serve a large spectrum of commercial specifications. during this e-book, Gary Ford, an skilled Cisco UCCE advisor brings jointly all of the information you want to optimally configure and deal with UCCE in any surroundings. the writer stocks in-depth insights protecting either the company and hosted types of UCCE. He provides an administrator’s view of the way to accomplish key UCCE initiatives and why they paintings as they do. He completely addresses program configuration, brokers, scripting, IVR, dial plans, UCM, blunders dealing with, reporting, metrics, and plenty of different key issues. You’ll locate confirmed, standardized configuration examples that support dispose of error and decrease downtime, step by step walkthroughs of numerous real configurations, and thorough assurance of tracking and troubleshooting UCCE platforms. Cisco Unified touch heart company (UCCE) is an quintessential source that will help you install and function UCCE structures reliably and successfully.   Gary Ford has spent greater than thirteen years designing, deploying, and protecting Cisco telephony and speak to heart ideas including a number of of the world’s biggest structures integration businesses, Cisco ATPs, and shoppers. He was once first brought to touch facilities in 1997 whereas operating for British Telecom (BT) as a attempt engineer tasked with integrating the GeoTel ICR platform into BT’s center telephony community. After Cisco received GeoTel, Ford’s position developed to incorporate broader Cisco touch heart and unified communications consulting. He holds a bachelor’s of engineering measure in desktops engineering, the prestige of Chartered Engineer, and several other Cisco, Microsoft, and business-related specialist skills.   ·                      comprehend the Cisco Unified touch middle product portfolio and platform structure ·                      decide upon the precise single-site, multi-site, or clustered deployment version on your surroundings ·                      Take a lifecycle companies method of UCCE deployment and alertness configuration-—including guidance, making plans, layout, and implementation ·                      enforce conventional, current-generation, and next-generation name routing ·                      grasp the most recent most sensible practices for name stream scripting ·                      comprehend UCCE’s nodes and disbursed techniques and construct a fresh method startup series ·                      layout, enforce, and bring unified CM/IP IVR recommendations ·                      organize and successfully deal with UCCE databases ·                      utilize UCCE’s reporting instruments ·                      Create complex functions with Data-Driven Routing ·                      successfully continue any UCCE deployment, together with older models ·                      Use a best-practice technique for troubleshooting, and grasp beneficial, little-known Cisco diagnostic instruments   This IP communications ebook is a part of the Cisco Press® Networking expertise sequence. IP communications titles from Cisco Press aid networking pros comprehend voice and IP telephony applied sciences, plan and layout converged networks, and enforce community ideas for elevated productiveness.  

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Extra resources for Cisco Unified Contact Center Enterprise (UCCE) (Networking Technology: IP Communications)

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Cisco IP Contact Center (IPCC) Enterprise Edition and Cisco IPCC Hosted Edition are renamed Cisco Unified Contact Center Enterprise (Unified CCE) and Cisco Unified Contact Center Hosted (Unified CCH), respectively. Cisco System IPCC is renamed Cisco Unified System Contact Center Enterprise (Unified SCCE). The use of the generic abbreviation ICM is intended to include both Unified ICMH and Unified ICME. The use of the generic abbreviation CC in this document is intended to include Unified CCH, Unified CCE, and Unified SCCE, but not Unified Contact Center Express (Unified CCX).

UCCX is a different product aimed at a much smaller-sized contact center deployment. The characteristics of UCCX are as follows: 舦 Designed for midmarket, enterprise branch, or corporate departments, UCCX provides a sophisticated customer interaction solution for up to 300 agents. 舦 UCCX can be installed as part of a UCCE solution using the parent/child model. 舦 Earlier versions of UCCX were frequently deployed as coresident solutions with Unified CM. 0 of Unified CM, the Unified CM platform has ported to a Linux-based appliance model, so a minimum of a two-server solution is now required.

Braces within brackets ([{ }]) indicate a required choice within an optional element. Introduction With all the fantastic Cisco documentation available online, why does the world of UCCE need this book? UCCE is such a big topic that it would be easy to think that it is possible to try and cover absolutely everything. Unfortunately, this would turn this book into nothing more than a product reference manual that could potentially be out of date as soon as a new UCCE software version became available.

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